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How to say, "I don't know" in a Professional Way


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Is saying, "I don't know" a sign of ignorance?

Saying three simple words, "I don't know", can feel so hard. These words don’t show weakness—they actually show that you’re aware of your limits and that you’re mature enough to admit when you don’t have all the answers. Let’s look at why being okay with not knowing something can actually be a smart and important thing to do.


The more we learn about any subject, the more we typically discover how much remains unknown. This phenomenon, known as the Dunning-Kruger effect, suggests that true expertise often comes with a heightened awareness of our knowledge gaps. Ironically, those who readily admit uncertainty may be more knowledgeable than those who claim absolute certainty.


Why is it so hard to admit when we don’t know something?

The answer has to do with how our minds work. People naturally want to feel certain because it helps them deal with life's challenges. This need for certainty shows up in different ways:


  1. Professional Masking:

    Sometimes, we use our job titles or credentials to seem like we know everything, even when we don’t.

  2. Decision Paralysis:

    When we’re afraid to admit we’re unsure, we might make quick decisions instead of taking the time to think carefully.

  3. External Validation:

    We might look for approval from others to feel like we really know what we're talking about.


Why is it Okay to Say “I don’t know”

Admitting that we don’t know something can actually be very helpful in many ways.


  1. Encourages Intellectual Growth

When we acknowledge that there are things we don’t know, it opens up space for learning. This openness allows us to take in new information, which often leads to a deeper understanding and more thoughtful ideas.


  1. Improve Our Credibility

Paradoxically, admitting uncertainty can make us seem more trustworthy, especially in a professional setting. It shows we are intellectually honest and not trying to pretend we know everything. This is a big difference from people who might bluff their way through conversations without acknowledging what they don’t know.


  1. Better Decision-Making

When we accept that we don’t have all the answers, we’re more likely to consider different perspectives and possibilities. This can help us make stronger, more informed choices.


How to say “I don’t know” in a Professional Way

Some of the smartest people in history were okay with not knowing everything. Scientists like Einstein and Newton became famous because they were curious about things they didn't understand. Instead of pretending to have all the answers, they asked questions and explored new ideas.


Here are three ways to say "I don't know" in a professional way.

 

  1. “I’m exploring that right now.”

    This phrase shifts the focus from uncertainty to active engagement. Whether at work or in relationships, it tells others that you’re in the process of discovering answers, inviting them to join you in the exploration.


  2. “That’s something I’m still figuring out.”

    Acknowledging that you’re learning as you go creates space for growth. In both personal and professional settings, this approach is a reminder that not having all the answers is part of the process, reinforcing that you’re committed to understanding and evolving.


  3. “I’m not sure, but I’m curious to learn more.”

    Curiosity is a powerful tool. When you admit uncertainty with a desire to learn, it transforms not knowing into an exciting opportunity. This phrase encourages collaboration and invites others to share their perspectives, fostering a richer dialogue.

 

In life, saying that we don’t know something reminds us that we are human and always learning. So, instead of worrying about it, be open to not knowing and see where it takes you.


If you are interested in learning about therapy or would like to setup an appointment with Person to Person Psychotherapy, serving New Jersey & New York residents, call 908-224-0007.

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908-224-0007
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Long Valley, New Jersey

New York

AMANDA FRUDAKIS-RUCKEL
LICENSED CLINICAL SOCIAL WORKER 
New Jersey #44SC05919200
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